Refund Policy
30-Day Guarantee
Not satisfied? Return within 30 days for a full refund.
Quick Processing
Refunds processed within 5-7 business days of receiving return.
Easy Process
Simply email us to start your return. No complicated forms.
Return Eligibility
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a full refund, subject to the following conditions: • Products must be unused and in original packaging • Proof of purchase is required (order number or receipt) • Items marked as "Final Sale" are not eligible for return • Subscription orders can be cancelled at any time before the next shipment
How to Initiate a Return
To start a return: 1. Email us at returns@getyourbuddies.com with your order number 2. Include the reason for your return (helps us improve!) 3. We'll send you a prepaid return shipping label within 24 hours 4. Pack items securely and drop off at any USPS location 5. Once received, your refund will be processed within 5-7 business days
Refund Methods
Refunds will be issued to your original payment method: • Credit/Debit Cards: 5-10 business days to appear on statement • PayPal: 3-5 business days • Shop Pay: 3-5 business days • Store Credit: Immediate (if requested) Note: Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@getyourbuddies.com with: • Photos of the damage • Your order number • Description of the issue We'll send a replacement at no additional cost or issue a full refund, including any shipping charges.
Exchanges
We currently don't offer direct exchanges. If you'd like a different product, please: 1. Return your original order for a refund 2. Place a new order for the desired item This ensures the fastest processing and delivery of your new product.
Subscription Cancellations
You can cancel your subscription at any time through your account dashboard or by contacting us. Cancellations must be made at least 48 hours before your next scheduled shipment to avoid being charged. If you cancel after a shipment has been processed, you may return that shipment following our standard return policy.
Need Help With a Return?
Our support team is here to help. We typically respond within 2 hours during business hours.
Contact Support
